Proof of purchase will be required to show they purchased from Jerseys Megastore.
Returns only accepted within 30 days of purchase. In cases
If the return is for a wrong size or no longer want the product, the customer is required to pay for the return postage.
If they wish to do an exchange of size the customer also needs to provide a pre-paid Australia Post satchel to be able to return the exchanged product back to them or postage fees will be applied.
If product is damaged or faulty upon the customer receiving it, or the wrong product is sent out, we would be required to provide a returns label for the customer to use to return the product to us. We would then need to inspect the product before providing a refund or exchange to ensure that the item is a manufacturing defect and not damaged due to misuse.
A member of our customer service team will contact the customer when goods are returned to resolve.
Personalised Items Cannot be Exchanged or Refunded.
Customers that need to return items via post will need to send to the PO Box provided on card sent with every item. They can also contact the store if they need to find that return address. Customers are also welcome to return items in store if that is more convenient and suitable.
