|
| How
do I place an order on your website? |
| For
the Jerseys.com.au step-by-step guide, CLICK HERE |
| Do
I have to use my a Credit Card to make a purchase? |
| Not
at all! You can make a purchase just the same by either choosing the Money
Order or Cash On Delivery option at the checkout. |
| How
do I go about ordering via the money order method? (Available in Australia
only) |
We
have now changed our money order method to make it easier for our customers.
Simply browse around the store and add items to your shopping cart as
per normal. Then print out your order confirmation page at the checkout
and post with your money order to:
Jerseys for Work and Play, P.O box 80 Waramanga ACT 2611
For more information about the Order Confirmation page, see step 8 in
our Step-by-Step shopping guide. |
| What
happens with a Cash on Delivery order? (Available in Australia
only) |
| You
can elect to pay for your purchase via C.O.D. at the Jerseys.com.au
checkout. C.O.D. parcels go to the Post Office closest to your delivery
address and they will advise you of the arrival of the parcel for you
to collect from the P.O.
C.O.D.
charges are determined by the Post Office - Jerseys for Work and Play
have no control over the cost. The further the parcel goes and the heavier
it is, the more cost is applied. You will be required to pay the C.O.D.
charges at the Post Office when you collect your delivery.
PLEASE
NOTE:
- C.O.D.
orders are only held for 2 weeks
at the Post Office and will be returned to us if not collected. Once
this happens we will not send C.O.D. to you again.
.
- COD payment option is not available on orders that
contain jersey numbering.
|
| What
types of Credit Card do you accept? |
| We
accept MasterCard, Visa, American Express and Australian BankCard. |
| Is
it secure to use my Credit Card online? |
 Yes! Our checkout system
incorporates industry standard SSL data encryption at 128-bit, using internationally
trusted digital certificates by Comodo Inc., the world's second largest
and fastest growing High Assurance Certification Authority. The secure
server that performs the processing of the order is protected by the latest
in hardware firewall technology. This ensures your information is kept
private throughout the entire checkout process.
For maximum security, we also recommend that your operating system has
the latest security updates installed, along with the latest virus definitions
for your anti-virus programs. |
| What
is a CVC number? |
 The Card Verification Number (or CVC) is an extra three to five
digits that have been added to the card number for most credit card types.
You can find your credit card's CVC number printed on your card.
For American Express cards, the CVC number is the four or five digits
printed on the front of the card just above the card number. Visa and
Mastercard and most other credit cards print the CVC after the card number
on the signature stripe on the back of the card.
The CVC number was introduced as a means to counter credit card fraud
where a card number is obtained from an imprint of a credit card. As the
CVC number is only printed (not stamped) on the card, it cannot be obtained
from an imprint. |
| How
are the orders processed? |
We
securely download your order from the Global Transaction Server and process
the payment at our Canberra Store.
Step 1: Your order details
are taken by the Global Transaction Server and a confirmation message sent
to your email address
Step 2: We securely
download your order from the Global Transaction Server
Step 3: Your Credit Card number is
processed from our Canberra Store and product is shipped to you via Australia
Post |
| Do
you have a sizing chart? |
| Jersey
sizes and measurements are as follows:
S = 100cm chest; M = 105cm; L
= 110cm; XL = 115cm; XXL
= 120cm; XXXL = 125cm
Click here for NRL supporters shorts sizing chart |
| Are
local and domestic customers charged the full freight charge for small
orders? |
The
$12.50 freight charge displayed for Australian customers is the MAXIMUM
freight charge that will be applied when your credit card or money order
is processed at our Canberra Store (for Cash On Delivery charges click
here).
eg. Kate Smith from Goulburn orders a t-shirt valued at $30. Her order
confirmation message displays a sub-total of $30, plus $12.50 for freight.
Because this is only a small item, we adjust the freight charge accordingly
before we process the credit card. So when Kate receives her t-shirt in
the mail, her receipt will show that she has been charged a sub-total
of $30, plus the adjusted freight price.
So when an order is placed by a local or domestic customer and costs less
than $12.50 to send, they will be charged the lower price. No matter the
size of the order, $12.50 is always the maximum freight charge that will
be applied. Email us at shop@jerseys.com.au for more information on freight
charges. |
| What
about International freight charges? |
| Our
freight charge for international orders up to 1kg in weight are charged
at $29.99. International parcels are subject to extra charges as per
the Australia Post International Parcel price chart once they
exceed 1kg. You will be notified by the shop via email prior to shipping
if the delivery cost exceeds $29.99 and the product will be sent once
approval has been given by the customer.
CUSTOMS
INTERNATIONAL CHARGE:
Goods purchased and imported into The EU with a value over 18 pounds
or goods imported from one private person to another private person
as a gift with a value over 36 pounds are subject to customs charges
.Queries about contents or handling fee should be referred to ROYAL
MAIL international. Tel: 08457740740 |
| How
soon will I receive my order? |
Depending
on stock availability, all orders leave our Canberra Store within 24 hours
of payment processing. We do ask that you allow up to 2 weeks for delivery,
but in most cases orders are delivered anywhere in the world in the space
of 2-5 working days.
If there is stock availability issue on certain products in your order,
you will be contacted promptly and alerted of the status of your purchase,
prior to the processing of your credit card. For more information on products
and delivery, please contact Vicki at shop@jerseys.com.au |
| Can
I get an Express Post delivery? |
| Certainly.
For Express Postage of your items or for any other special request to
go with your order, please specify in the "Additional Instructions" field
at the checkout. Express Postage costs $15.00. |
| Do
you have a returns policy? |
| We
are happy to exchange wherever possible and will give a full refund if
we cannot satisfy the customer. When goods are returned for the wrong
size ordered however, we expect the customer to pay the postage both ways.
|
| I'm
after an item that doesn't appear in your online range. Can you order
it in for me? |
| We
will certainly try. If you are looking for a particular product not available
at Jerseys.com.au, please contact our Canberra Store. Email: shop@jerseys.com.au,
Phone: +61 02 6262 7194 |
| When
I search for a product using the website search form, I get too many results! |
| When
you use the search form throughout the website, it automatically searches
for product listings containing any of the keywords you entered. At the
results page, if you select 'Find all words' from the search drop-down
menu and click the 'Find' button again, it will look for products that
contain all of the words you specify and return a more accurate match.
If you really want to take a punt you can select the 'Exact Match' option,
but this is usually not neccessary. |
| I
can't add items to my online Shopping Cart. |
| To
use online Shopping Cart facilities, your browser must enable the use
of Cookies and Javascript. These are enabled by default in most browsers,
but sometimes they can be turned off. If so, follow instructions below:
ENABLING
COOKIES IN YOUR BROWSER
Enabling Cookies in Internet
Explorer:
Visit
the Microsoft support site for details on allowing cookies in Internet
Explorer browser
Enabling
Cookies in Mozilla Firefox:
Visit
the Mozilla support site for details on Cookie settings in Firefox
browser
Enabling
Cookies in Opera:
Visit
the Opera website for information on cookie settings in Opera browser
Enabling
Cookies in Google Chrome:
Visit
the Google support site for information on cookie settings in Google
Chrome browser
Enabling
Cookies in Safari (Mac):
Visit
the Apple support site for information on allowing cookies in Safari
browser for Mac
*The
above sites are also your best resource for how to edit Javascript and
pop-up blocking settings in your browser.
|
| What
are 'Cookies' and what do they do? |
| Cookies
are small text files which the website uses to remember the products that
you have placed in your shopping trolley. By the use of cookies, our website
can remember what items are in your shopping cart, even if you surf around
other websites after you have selected the items! Our cookies are completely
harmless and expire after 24 hours. Jerseys.com.au does not store any
personal user details in the cookies - only the contents of your shopping
cart are stored. |
| Is
my personal information kept private? |
| We
guarantee that all personal customer information aquired is kept on our
own private customer database and will not be shown, sold or given to
any third party. Once your order has been processed at our Canberra store,
the print-out and electronic file containing your credit ard details is
destroyed. By placing an order at Jerseys.com.au, you are automatically
added to our private mailing list, which you can easily remove yourself
from at any time you wish. Please view our privacy
policy for full information. |
| I'm a Canberra Raiders Football Club member. How do I get
a discount? |
| All
current Canberra Raiders Football Club members are entitled to 10% off
all Canberra Raiders Merchandise, unless marked otherwise (specials etc.).
To receive your discount, simply enter your membership name and number
in the 'Additional Information' field at the checkout or in the space
provided in the printable mail order form. |
| Are
there any other discounts available? |
| On
top of our regular specials, all customers who place an order sub-totalling
$300.00 or more (before freight) will automatically receive 5% off the
sub-total. eg. Customer makes order to value of $300. Customer receives
5% discount at checkout = $15.00. New sub-total = $285.00 |
| Where
can I find Jerseys Megastore? |
| For
more information on who and where we are, visit the Company
Info page, or email us at shop@jerseys.com.au! |
| Do
you have a mailing list? |
| We
certainly do. You can subscribe to our periodic newsletter and/or product
alerts by visiting www.jerseys.com.au/subscribe.html.
Once you subscribe you will be asked to click a confirmation email link
to activate your subscription. |
| How
do I manage my newsletter subscription? |
UPDATING
OR MODIFYING YOUR SUBSCRIPTION
If you are a current subscriber and wish to add yourself to extra mailing
lists, simply visit www.jerseys.com.au/subscribe.html and enter your
current subscriber details, then check the boxes next to any new lists
you'd like to join. Your subscription is automatically updated to include
your selected list/s, without the need to verify via email link as is
the case when you first signed up.
UNSUBSCRIBING
When you receive an email, a unique unsubscribe link is provided and all
you need do is hit the link to be removed from that particular mailing
list. To completely remove your details from our mailing list database
at any time, visit www.jerseys.com.au/unsubscribe.html
and enter your subscribed email address. This will remove that email address
from all lists it is currently subscribed to. |
| My
enquiry does not appear on this FAQ page. |
| For
website technical support, please email our tech crew at support@jerseys.com.au.
To make a company or product-related enquiry, please contact us at shop@jerseys.com.au.
If the matter is urgent, please call us on +61 02 6262 7194 during normal
AEST business hours. We strive to provide our customers with a quick response
and friendly service every time. |
| I'd like to offer some
feedback. |
| For
website technical support, please email our tech crew at support@jerseys.com.au.
To make a company or product-related enquiry, please contact us at shop@jerseys.com.au.
If the matter is urgent, please call us on +61 02 6262 7194 during
normal AEST business hours. We strive to provide our customers with a
quick response and friendly service every time. |
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